The 5 Biggest Mistakes You're Making With Your Google Business Profile That Are Costing You Sales

by Rudy on November 22, 2023 in Online Marketing

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In today's digital age, having an online presence is crucial for any business looking to thrive. One of the most valuable tools for establishing that online presence is a Google Business Profile. It's not just about being listed on Google; it's about making the most of your profile to attract potential customers and drive sales. Unfortunately, many businesses make common mistakes that can harm their Google Business Profile's effectiveness. In this article, we'll discuss the five biggest mistakes you might be making and how to rectify them.

Mistake 1: Incomplete Profile Information

Your Google Business Profile is essentially a digital business card, and just like a business card, it needs to be complete and informative. One of the most significant mistakes you can make is leaving essential information blank. Ensure that your profile includes:

  • Your business name
  • Accurate contact information, including address and phone number
  • Business hours
  • A brief yet engaging business description
  • High-quality images of your business, products, and services
  • Links to your website and social media profiles

Leaving any of these fields empty can deter potential customers and hurt your search engine rankings.

Mistake 2: Neglecting Customer Reviews

Online reviews play a vital role in shaping your business's reputation and credibility. Ignoring or neglecting customer reviews is a grave error. Not only should you actively encourage satisfied customers to leave positive reviews, but you should also promptly respond to negative feedback. Addressing concerns and resolving issues publicly shows potential customers that you care about their satisfaction and are willing to make amends when necessary.

Mistake 3: Ignoring Analytics

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Google provides valuable insights through its analytics tools, but many businesses overlook this goldmine of information. Regularly reviewing your profile's analytics can help you understand:

  • How users find your profile
  • What actions they take after viewing it
  • Which keywords are driving the most traffic
  • Demographic information about your audience

By leveraging this data, you can refine your profile and overall digital marketing strategy for better results.

Mistake 4: Failing to Update Information

Your business isn't static, so your Google Business Profile shouldn't be either. Failing to update important details such as business hours, services offered, or contact information can confuse potential customers and harm your reputation. Ensure that your profile remains accurate and up-to-date to avoid frustrating users and losing potential sales.

A man is using his phone to look at a map.

Mistake 5: Not Utilizing Posts and Updates

Google allows businesses to create posts and updates directly on their profiles. Unfortunately, many businesses underutilize this feature. Regularly posting updates about your products, services, promotions, and events can keep your profile fresh and engaging. It's an excellent way to showcase your offerings and encourage potential customers to take action.


Your Google Business Profile is a powerful tool for attracting customers and boosting sales, but it's only effective when used correctly. Avoiding these five common mistakes—maintaining a complete profile, actively managing customer reviews, utilizing analytics, keeping information updated, and making the most of posts and updates—can significantly enhance your online presence and positively impact your bottom line. By rectifying these errors, you'll be well on your way to optimizing your Google Business Profile and reaping the rewards it can offer.

Author: Rudy Labordus

Rudy Labordus is an Internationally acclaimed author, marketing strategist and speaker. He has been instrumental in helping launch and develop several multi million dollar businesses around Australia and excels in developing innovative, strategic and creative solutions that produce exceptional results for his clients.