Site Maintenance
and Care Plan
Now that your site is live, it's crucial to keep everything up-to-date, secure, and backed up regularly. Think of it like maintaining your computer: just as you use antivirus software and regularly update your system, your website needs the same level of care and attention.
On the following pages, you will see the details of our website care plan, commonly asked questions, and the terms and conditions of the agreement.

Our ongoing website care package fulfils the following needs:
Our ongoing website care package fulfils the following needs:
Frequent Updates and Security Measures
Updates are released almost daily to fix bugs and plug security holes. Our ongoing monthly plan includes regular manual updates for all core systems, themes and plugins, automated daily backups and the installation of high-grade commercial security plugins that provides ongoing protection against various threats, including malware, brute force attacks, and unauthorised access.


Real-Time Security
Our care plan offers real-time notifications when new vulnerabilities appear and high level virtual patches to prevent hacking attempts before they can exploit your site. Considering that 30,000 websites are hacked every day, this level of protection is invaluable.
Disaster Recovery
If a disgruntled employee makes unwanted changes or adds unwanted content, we can quickly rewind and restore your site to a previous state. This plan also virtually eliminates site crashes due to compromises or lack of updates.
OPTION 1:
Essential Care Package
OPTION 2:
Essential Care Package + Support
Plus Additional Services:
Key Benefits
Many providers will tell you that automated updates and backups are enough, but there's much more to comprehensive website management. Here’s why our service stands out:
Security Services

Specific Threat Protections
Comprehensive Security Management

Personalised Attention and Custom Solutions

Eliminating Plugin Compatibility Risks

Proactive Issue Resolution
Advanced Tools and Technologies

Holistic Approach

Transparent Communication and Reporting

Comprehensive Support and Consultation
Frequently Asked Questions
Web hosting providers may or may not update your WordPress software (check their policy), but they generally do not update plugins. WordPress plugins are created by various authors and are frequently updated to comply with the latest WordPress version, address security issues, and fix bugs. Hosting providers’ updates to WordPress may not guarantee compatibility with plugins, and outdated plugins can become security risks. Our ongoing plan ensures that all plugins are updated, monitored, and adjusted as needed for optimal performance and security.
We deploy sophisticated security software that provides ongoing protection against various threats, including malware, brute force attacks, and unauthorised access. Our services feature two-factor authentication, scheduled malware scanning, and vulnerability scans to identify issues such as cross-site scripting, SQL injection and security misconfigurations. We provide real-time updates and alerts on security flaws in third-party plugins, themes and the WordPress core itself.
Our disaster recovery services include quick restoration of your website to a previous state if unwanted changes are made or content is added. We can quickly rewind and restore your site, virtually eliminating crashes due to compromises or lack of updates. Our comprehensive security management also involves proactive monitoring and regular security audits to prevent such incidents.
Hackers target websites to access valuable information, gain control for malicious purposes, and for various nefarious reasons. Even small business websites are attractive targets.
Hackers seek email addresses for spam, credentials for account access, and personal details for identity theft. This information can be sold on the dark web or used for fraudulent activities.
Hackers compromise sites to launch Distributed Denial of Service (DDoS) attacks or incorporate them into botnets for large-scale attacks. This control allows them to disrupt services or further exploit other systems.
Amateur hackers may breach sites to prove their skills or cause disruption. Additionally, compromised sites can spread malware to visitors, infecting their devices.
Approximately 30,000 websites are hacked daily, highlighting the widespread nature of cyber threats.
Beyond information theft and control, cyberattacks lead to financial losses from ransomware and SEO spam, damage to the site's reputation, and potential legal consequences for failing to protect customer data.
Implementing robust website security measures is crucial. Our comprehensive care plans include security monitoring, regular updates, automated backups, and proactive issue resolution to safeguard your site against these threats.
We handle all updates for your WordPress core, themes, and plugins to ensure compatibility and security. Our team manually oversees each update to prevent conflicts and malfunctions. Regular updates are part of our ongoing maintenance plan, ensuring your site remains functional and secure.
Regular performance monitoring ensures your website loads quickly and operates efficiently. We continually assess and enhance your site’s speed and responsiveness, improving user experience and engagement. Performance monitoring helps identify and resolve issues before they impact your site’s performance.
Unlike other providers, we offer personalised attention and custom solutions tailored to your business. Our proactive issue resolution, comprehensive security management and enhanced performance optimisation, ensure your website runs smoothly and securely. We take a holistic approach, considering both technical and strategic goals to drive your business growth.
Absolutely, you can cancel anytime. You are under no obligation to continue using our services. We just ask you to give us 30 days notice so we can carry out the final thorough update of the website and remove our administrator credentials.
We provide a support ticket desk for quick turnaround and tracking of all support requests. You can submit all requests to [email protected] and we will reply during regular business hours.
By signing up for our maintenance and care plan, you agree to our Terms and Conditions.