Site Maintenance
and Care Plan

Now that your site is live, it's crucial to keep everything up-to-date, secure, and backed up regularly. Think of it like maintaining your computer: just as you use antivirus software and regularly update your system, your website needs the same level of care and attention.

On the following pages, you will see the details of our website care plan, commonly asked questions, and the terms and conditions of the agreement.

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Our ongoing website care package fulfils the following needs:

Our ongoing website care package fulfils the following needs:

Frequent Updates and Security Measures

Updates are released almost daily to fix bugs and plug security holes. Our ongoing monthly plan includes regular manual updates for all core systems, themes and plugins, automated daily backups and the installation of high-grade commercial security plugins that provides ongoing protection against various threats, including malware, brute force attacks, and unauthorised access.

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Real-Time Security

Our care plan offers real-time notifications when new vulnerabilities appear and high level virtual patches to prevent hacking attempts before they can exploit your site. Considering that 30,000 websites are hacked every day, this level of protection is invaluable.

Disaster Recovery

If a disgruntled employee makes unwanted changes or adds unwanted content, we can quickly rewind and restore your site to a previous state. This plan also virtually eliminates site crashes due to compromises or lack of updates.

OPTION 1:
Essential Care Package

  • Security monitoring
  • Automated daily backups
  • Regular updates of all themes and plugins
  • Automated virtual patches and real-time notifications for new vulnerabilities
  • Any additional work is charged at our normal hourly rate on an as-needed basis

OPTION 2:
Essential Care Package + Support

  • Includes everything in the Essential Care Package:
  • Security monitoring
  • Automated daily backups
  • Regular updates of all themes and plugins
  • Installation of high-grade commercial security plugins
  • Automated virtual patches and real-time notifications for new vulnerabilities

Plus Additional Services:

  • Performance Monitoring: Regular monitoring of site speed and performance.
  • Priority Support: Faster response times with prioritised support.
  • Up to 1 Hour of Personal Support: Includes an additional hour each month of support in case you need any problem solving, guidance, amendments or help with minor issues. This time allowance is flexible (within reason) to your advantage.
  • Any additional work is charged at our normal hourly rate on an as-needed basis

Key Benefits

Many providers will tell you that automated updates and backups are enough, but there's much more to comprehensive website management. Here’s why our service stands out:

Security Services

  • Ongoing Protection:  We deploy sophisticated security software that provides ongoing protection against various threats, including malware, brute force attacks, and unauthorised access.
  • Advanced Features:  Our suite features two-factor authentication, scheduled malware scanning, and vulnerability scans to identify issues such as cross-site scripting, SQL injection and security misconfigurations.
  • Real-Time Updates:  We provide real-time updates and alerts on security flaws in third-party plugins, themes and the WordPress core itself.
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Specific Threat Protections

  • Brute Force Attacks:  We protect against attempts to gain access by trying multiple passwords.
  • Malware:  We safeguard against malicious software designed to damage or gain unauthorised access to your systems.
  • Unauthorised Access:  We prevent unauthorised users from accessing sensitive areas of your website.
  • File Change Detection:  We monitor for unauthorised changes to website files, indicating potential breaches.
  • Cross-Site Scripting (XSS):  We protect against vulnerabilities where attackers inject malicious scripts.
  • SQL Injection:  We prevent code injection techniques that could allow attackers to execute arbitrary SQL queries.
  • Security Misconfigurations:  We identify and correct incorrectly configured settings that expose your site to attacks.
  • Plugin and Theme Vulnerabilities:  We stay informed about and protect against security flaws in third-party plugins and themes.
  • Core WordPress Vulnerabilities:  We address security issues within the WordPress core itself.
  • Injection Flaws:  We protect against vulnerabilities that allow attackers to inject malicious code.
  • Weak Authentication:  We strengthen authentication mechanisms to prevent easy bypass by attackers.

Comprehensive Security Management

  • Proactive Monitoring:  We continuously monitor for security threats and vulnerabilities, applying patches and updates as soon as they’re available.
  • Custom Security Solutions:  Beyond standard protections, we implement custom security measures tailored to your specific site architecture and business needs.
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Personalised Attention and Custom Solutions

  • Tailored Updates:  Automated updates might not align with custom plugins or themes that require specific handling. Our team ensures compatibility and smooth operation with every update.
  • Unique Needs:  Your business isn’t one-size-fits-all, and neither should your website management be. We provide customised solutions that align with your unique business goals and user experience needs.
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Eliminating Plugin Compatibility Risks

  • Auto-Updates and Plugin Mismatches:  An automated update to the WordPress core might not align with the current versions of plugins, potentially causing site malfunctions. Our team manually oversees each update, ensuring all components work harmoniously.
  • Security Risks:  Outdated plugins are security vulnerabilities. We use advanced monitoring tools to stay informed about security issues and developer updates, ensuring your site remains secure and functional.
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Proactive Issue Resolution

  • Beyond Backups:  Backups alone don’t address potential issues that can arise. We proactively monitor and resolve issues before they affect your site, ensuring seamless user experience and uptime.
  • Security Vigilance:  Automated backups don’t equate to active security management. Our team conducts regular security audits, applies patches, and fortifies your site against emerging threats.

Advanced Tools and Technologies

  • State-of-the-Art Tools:  We leverage the latest tools and technologies for security monitoring and advanced performance optimisation, ensuring your site stays ahead of the curve.
  • Continuous Improvement:  We stay updated with the latest industry trends and technologies, continuously improving our services to deliver the best results.
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Holistic Approach

  • Beyond Technical Management:  We take a holistic approach, considering not just the technical aspects but also the strategic goals of your website. This ensures your site not only performs well but also drives business growth.
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Transparent Communication and Reporting

  • Regular Updates:  We provide regular updates and transparent reporting, ensuring you’re always informed about the status and performance of your website.
  • Clear Communication:  We maintain clear and open communication, ensuring you understand the work we do and the value it brings to your business.
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Comprehensive Support and Consultation

  • Dedicated Support:  We offer personalised support, ensuring your queries are resolved promptly and effectively.
  • Expert Consultation:  With us, you have a team of experts ready to consult on best practices, innovative features, and strategies to keep your website ahead of the competition.

Frequently Asked Questions

Why do I need an ongoing plan when my web host updates my WordPress version?

Web hosting providers may or may not update your WordPress software (check their policy), but they generally do not update plugins. WordPress plugins are created by various authors and are frequently updated to comply with the latest WordPress version, address security issues, and fix bugs. Hosting providers’ updates to WordPress may not guarantee compatibility with plugins, and outdated plugins can become security risks. Our ongoing plan ensures that all plugins are updated, monitored, and adjusted as needed for optimal performance and security.

How does your service handle security threats?

We deploy sophisticated security software that provides ongoing protection against various threats, including malware, brute force attacks, and unauthorised access. Our services feature two-factor authentication, scheduled malware scanning, and vulnerability scans to identify issues such as cross-site scripting, SQL injection and security misconfigurations. We provide real-time updates and alerts on security flaws in third-party plugins, themes and the WordPress core itself.

What happens if my website gets hacked or compromised?

Our disaster recovery services include quick restoration of your website to a previous state if unwanted changes are made or content is added. We can quickly rewind and restore your site, virtually eliminating crashes due to compromises or lack of updates. Our comprehensive security management also involves proactive monitoring and regular security audits to prevent such incidents.

Why Do Hackers Target Websites?

Hackers target websites to access valuable information, gain control for malicious purposes, and for various nefarious reasons. Even small business websites are attractive targets.

What valuable information are hackers looking for?

Hackers seek email addresses for spam, credentials for account access, and personal details for identity theft. This information can be sold on the dark web or used for fraudulent activities.

How do hackers gain control of websites?

Hackers compromise sites to launch Distributed Denial of Service (DDoS) attacks or incorporate them into botnets for large-scale attacks. This control allows them to disrupt services or further exploit other systems.

Why do some hackers target websites for nefarious reasons?

Amateur hackers may breach sites to prove their skills or cause disruption. Additionally, compromised sites can spread malware to visitors, infecting their devices.

How frequent are these attacks?

Approximately 30,000 websites are hacked daily, highlighting the widespread nature of cyber threats.

What other impacts do cyberattacks have?

Beyond information theft and control, cyberattacks lead to financial losses from ransomware and SEO spam, damage to the site's reputation, and potential legal consequences for failing to protect customer data.

How can I protect my website from hackers?

Implementing robust website security measures is crucial. Our comprehensive care plans include security monitoring, regular updates, automated backups, and proactive issue resolution to safeguard your site against these threats.

How do you ensure my website stays up-to-date?

We handle all updates for your WordPress core, themes, and plugins to ensure compatibility and security. Our team manually oversees each update to prevent conflicts and malfunctions. Regular updates are part of our ongoing maintenance plan, ensuring your site remains functional and secure.

What is the benefit of having performance monitoring?

Regular performance monitoring ensures your website loads quickly and operates efficiently. We continually assess and enhance your site’s speed and responsiveness, improving user experience and engagement. Performance monitoring helps identify and resolve issues before they impact your site’s performance.

What makes your service different from others?

Unlike other providers, we offer personalised attention and custom solutions tailored to your business. Our proactive issue resolution, comprehensive security management and enhanced performance optimisation, ensure your website runs smoothly and securely. We take a holistic approach, considering both technical and strategic goals to drive your business growth.

Can I cancel anytime?

Absolutely, you can cancel anytime. You are under no obligation to continue using our services. We just ask you to give us 30 days notice so we can carry out the final thorough update of the website and remove our administrator credentials.

How do I contact you when I have a problem?

We provide a support ticket desk for quick turnaround and tracking of all support requests. You can submit all requests to [email protected] and we will reply during regular business hours.

By signing up for our maintenance and care plan, you agree to our Terms and Conditions.